Return policy
The return policy applies only to natural persons according to the legislation in force: GEO no. 34/2014 – consumer rights within the contracts concluded with professionals, as well as for the modification and completion of some normative acts.
According to the law, you have 14 calendar days to decide whether the article is suitable for you (it is calculated starting from the day the package was received by the customer). Our company guarantees that it will refund the value of any items within 14 days, provided that they have been kept in proper condition prior to return.
The cost of returning the product is borne by the customer .
To exercise your right of return, you must inform us by Whatsapp at the phone number: 0774454751 or at the e-mail address: office@geniussed.ro
The value of the returned goods will be refunded within 14 days maximum from the moment of receiving the products and their verification, except for the return of the transport fee.
Products that do not meet your requirements will be sent IN THE STATE IN WHICH THEY WERE RECEIVED, back to the address specified by us via email/telephone, after receiving the electronic return form. If the products that reach us have scratches, missing protective films, broken seals or are damaged, we reserve the right to refuse refunds. We do not have the possibility to collect parcels with cash on delivery. The products will be shipped in their original form, without being damaged or used.
The value of the returned goods will be refunded by bank transfer and only in the bank accounts of the banking units in Romania, bank account opened in the name of the customer, within 14 days from the receipt of the product at the address communicated by e-mail/telephone.
Please keep the proof of shipment of the returned package until the end of the process of analyzing the possible complaint, and in the case of the returned goods until the time of refund. The courier fee will be returned to you ONLY under the following conditions: if the product received is damaged, has a defect or is not the product you ordered.
This return policy is valid for products purchased through our online store www.geniussed.ro.
If you are thinking of returning the product for various reasons, please do not use it! The right of withdrawal exists to allow you to examine the product as you would in a store, not to give you 14 days of free use.
In the case of legal entities (associations, organizations, commercial companies, etc. that are registered under a tax code), the return period does not apply.
The following are not accepted for return:
- Products that have been opened
- Products that have been tested/used
- Products that do not have the labels intact, have broken or erased seals
- Products purchased from other stores
- Products not accompanied by documents proving the purchase (invoice or tax receipt)
- Products with packaging damaged in any way
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