FAQ
How Can I Place an Order Online?
After adding your favorite products to the cart, complete the order form. At the end, you can choose to pay the courier upon delivery or make an online payment with your card.
What Are the Shipping Costs?
The shipping cost will be calculated at checkout.
How Long Will It Take for My Order to Arrive?
Once the order is picked up by the courier, it will arrive within 5-12 days.
How Can I Modify or Cancel My Order? What If I Have a Problem?
If you wish to modify or cancel your order, or if you encounter any issues, please contact us via email at office@geniussed.ro.
Can I change the delivery address after placing my order?
If you wish to change the delivery address, please contact us as soon as possible. If the order has not been processed yet, we will make the change. Otherwise, we may not be able to change the address.
Are the products safe for children?
All our products are designed to meet safety standards and are suitable for children according to the recommended age. We encourage you to check the product description for additional details.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this link to check the status of your delivery.